Terms & Conditions
The terms of your booking
1. Arrival and Departure
The property is available from 3pm on the day of arrival. The property must be vacated by 10am on the day of departure, unless otherwise sanctioned at the discretion of the host. In the interests of security and to prevent fraud, at the time of check-in, guests may be required to confirm their identity by providing their booking reference and their passport/identity card/driving licence.
2. No Smoking
Guests are not permitted to smoke in the property. Smoking inside our premises will result in a £150 fine which will be automatically charged from the card details used for security deposit.
3. No Drugs
Possession and use of any drugs in the property is strictly forbidden. Any guests in breach of this rule will be removed from the property with immediate effect and will be charged a £300 fine which will be automatically charged from the card details used for security deposit.
4. No Parties or Events
Guests are not permitted to host any parties or events inside our premises. Any parties or events inside our premises without prior written consent will result in a £250 fine which will be automatically charged from the card details used for security deposit.
5. No Pets
Guests are not permitted to have pets or permit the access of any pets within the property. Pets inside our premises will result in a £150 fine which will be automatically charged from the card details used for security deposit.
6. Damage
We reserve the right and you hereby authorise us to charge your credit or debit card for any damage incurred to the property during your stay (including without limitation specialist cleaning) or for any items that are missing or damaged when you leave.
7. Guest Behaviour
Guests are requested to conduct themselves appropriately at all times and to comply with Company procedures and/or requests with regard to conduct and respect for the property. We reserve the right to refuse accommodation or services or remove you from the property if, in our reasonable opinion, we consider this provision to have been breached.
8. Assignment Prohibited
Guests are not to assign, underlet, charge, part with or share possession or occupation of the property or any part of it.
9. Number of Guests
Guests agree to adhere to the number of guests confirmed at the time of their booking.
10. Covid-19
We kindly request any guest are asked not to attend the property if they are displaying symptoms associated with possible COVID-19 infection.
11. Keys and Access
Keys, access codes and security information must be kept secure and must not be shared with unauthorised persons. Guests may be responsible for reasonable replacement or security costs resulting from lost keys or compromised access information.
12. Cleaning and Longer Stays
Guests are expected to keep the property in a reasonable condition during their stay. Mid-stay cleaning may be required for longer stays, and additional charges may apply where excessive or specialist cleaning is required.
13. Maintenance and Repairs
Occasional maintenance issues may arise despite reasonable efforts to keep the property in good working order. Guests must report any issues promptly and allow the host a reasonable opportunity to investigate and resolve them before any request for compensation is considered.
14. Cancellations and Amendments
Cancellation and amendment terms are subject to the policy applicable to the guest's booking method or booking platform. Any request to change dates or the length of stay is subject to availability and the applicable booking terms.
15. Property Access
Where reasonably necessary, access may be arranged for emergency repairs, essential maintenance, safety concerns or agreed housekeeping. Guests will be notified in advance where reasonably possible.